🌎 Shipping Information for Worldwide ordersUpdated 7 months ago

Where do you ship your orders from?

Currently, all orders placed through deltahub.io are shipped from our Slovenian warehouse. We are working on establishing warehouses in other locations.

UPDATE: Canadian orders now shipped straight from Canada.

How can I get free shipping?

Free shipping on all orders over 150 EUR/USD.

Why is DHL Express the only option I can choose?

In some countries, DHL Express is a much more viable shipping option as the Economy courier wasn't giving our customers the best delivery experience.

In this case, a discount is instead applied to the Express shipping option.

Which shipping options are available?

Shipping options vary based on your location. 

For European orders, we work with multiple couriers and the Economy/Standard options are covered by them, while the Express option is handled strictly by DHL.

For orders outside of Europe, we use two couriers. The Post of Slovenia for the Economy option and DHL for Express deliveries.

Will I have to pay any import fees?

Since worldwide deliveries originate strictly from Slovenia, you have to check your country's import policy. It varies a lot based on the destination country so we aren't able to calculate it at the checkout. If you're unsure, if your order will be subject to custom fees, write us an email at [email protected] and one of our agents will try to find out that information for you.

How can I track my order?

Upon your order leaving our warehouse, a shipping confirmation will be sent to the email you used to place your order. In the confirmation, we include the tracking link for your delivery.

There have been no updates to the tracking page. What should I do?

All delivery date estimations are in business days. If you've placed your order right before or during the weekend, your package will almost always be shipped on Monday.

If there are still no updates to your tracking page after 3 business days of receiving your shipping confirmation, send us an email to [email protected] and one of our agents will sort it out for you.